Effective Apps to Communicate with Clients for Veterinary Practices

author

Jack Peploe
Veterinary IT Expert
January 31, 2022

Topics

The veterinary sector has a reputation for being behind the times when using the latest technology. Thus, their clientele increasingly comprises innovative businesses, which demand continuous updates and automation services.

Despite the lack of knowledge of other veterinarians, there is a wide variety of applications for the sector. This article should explain why veterinarians need to use these apps, what they have to choose from, and what expenses they should expect when implementing these apps.

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Effective Communication Apps That Cater to the Veterinary Industry

Mobile apps and services are at our fingertips, thanks to modern technology. A myriad of applications is here to help you get your job done more swiftly and efficiently. You can find everything from a medicine formulary to client communication to practice management software for veterinarians among these apps. Here are some of them:

1.    PetsApp - Client Communications and Digital Payment Solution

You and your clients may benefit from PetsApp, a premier digital client communication and marketing tool for veterinary clinics. The specialised veterinary software saves you up to three hours of inbound call time each day by eliminating bottlenecks in your clinic's workflow.

As a bonus benefit, it enables your staff to work more efficiently by allowing remote consultations and prioritising new inquiries at a glance. Users can use a single app to make appointments, get medication, pay bills, and get advice on pet care. They can also communicate with their local veterinarian via text, video, and phone chat.

2.    PetDesk - Client Communication

Medical information is the primary focus of practice management systems, which commonly leave out messaging capabilities. PetDesk's modern app, text, video, and email communications make it easy for clients to get in touch with their sitters quickly and easily. It is impossible to achieve optimal practice efficiency without PetDesk and your PMS.

You can create your dashboard to tailor an all-in-one product to your requirements using the integrated implementation and PIMS synchronisation of PetDesk.

With a designated channel for reminders, confirmations, cancellations, and notifications, you can save time and increase client engagement and compliance. Through the use of their Two-Way Messaging tool, you can communicate from any location at any time.

Another noteworthy feature is their mass messaging service, allowing clients to target their messages to specific groups of customers or patients. In addition, they can see information about who received, clicked on, or opened the message.

3.    Anipanion - Online Veterinary Consultation

In contrast to other veterinary telemedicine platforms that rely on outside veterinary professionals, the Anipanion platform aims to handle all aspects of triage and telehealthcare on its own. As a general rule, a veterinarian's technician is responsible for assessing the situation and directing the call to the proper staff member as necessary. In addition, the technician follows up with patients in the days following surgery to ensure everything goes well.

Anipanion could also work in conjunction with other applications. For instance, several "telehealth coaches” assist clients while leveraging Trimble capabilities through its practice management software features or integrating Stripe to process payments.

4.    Pet First Aid

Pet First Aid provides step-by-step directions on properly caring for your pet. It helps pet owners quickly identify nearby emergency veterinary clinics, hospitals, and pet-friendly lodging options, all in one place. Pet owners can benefit significantly from the interactive quizzes and step-by-step veterinarian guidance provided here.

5.    Rover - Dog Boarding & Walking App

Rover's app connects dog owners looking for a sitter with those willing to provide pet caretakers. It has become quite popular in the pet sitting and dog walking industry. This app can find dog walkers, dog sitters, pet-boarders, and other pet enthusiasts. Other features include photo updates, GPS tracking of their pet's walk, and the ability to communicate with and pay for sitters through the app.

Vet Mobile App Development Costs

Pet blogs and eCommerce platforms aren't the only places pet owners find what they need for their pets. The global market for pet shopping and veterinary communication apps is estimated to reach $202.6 billion by 2025 if projections are correct.

An app that can accommodate veterinarian clientele can cost anywhere from $25,000 to $75,000, depending on the features and technologies selected, as well as the location of the development partner, as the hourly rates will depend on that and ultimately all these factors will affect the final development cost of an app.

As a result, mobile applications have become a fad nowadays because there is an app for practically anything one can think of, from buying a meal to finding a job. Since introducing this technology into our daily lives, it has dominated every part of our lives. Using applications to accomplish tasks has become common since nearly everyone uses smartphones. That's why putting your money into developing such an app can be worth it and achieve that competitive edge.

Veterinary IT

Veterinary IT is the United Kingdom’s first IT support company entirely dedicated to veterinary practices. Their services revolve around the technological systems that vets should have, network security, how to choose software, and some less technical company development and industry news.

Ultimately, many different apps provide opportunities for the veterinary industry to consider the care and conviction owners hold toward their pets. Using these apps to communicate with clients helps you engage with them completely differently and creates a bond of trust and authority that will serve your business well.

Book a FREE 15 minute consultation with veterinary IT expert Jack Peploe